Twilio Enterprise Knowledge for Codex: Ground an FAQ Answer
Plan retrieval from a Twilio knowledge base using approved source material and test how your assistant handles missing evidence.
中文Setup for Codex
Codex and a tiny locally supplied FAQ fixture. A real knowledge-base deployment needs the relevant Twilio product and approved document access.
- Use the pinned Twilio checkout linked below. Copy `skills/twilio/twilio-enterprise-knowledge/` to the scratch project's `.agents/skills/twilio-enterprise-knowledge/` and load the skill from a fresh Codex session.
- Read the skill's source and retrieval workflow. Supply a small approved content collection and define what a grounded answer should cite.
Example task
Use one local toy FAQ line: 'Workshop tickets can be changed until 24 hours before the event.' Ask the assistant about ticket changes and parking. Require a supporting line for the first answer and a clearly marked missing-source result for the second.Expected result
The answer for ticket changes states the 24-hour rule and points to the supplied FAQ. The parking response reports no matching source or routes to staff.
Upstream documentation
Original SKILL.md on GitHub · MIT license · Source reviewed
Frequently asked question
How does Enterprise Knowledge differ from Conversation Memory?
Enterprise Knowledge supplies shared policy or product facts. Conversation Memory supplies context about a particular customer and their prior interactions.