Emotional Design Skill for ChatGPT: Respond to Confusion and Repeated Failure
Draft product responses for a user who cannot find the next step or repeats a failed action. Give concrete recovery options and a way to end the loop.
中文Install in ChatGPT
Use an eligible ChatGPT workspace with permission to create skills and, for uploads, upload permission. The installation path for this text-only adaptation was checked against OpenAI documentation. Workspace runtime verification is pending.
- Download claude-plugin/system-behavior-shaping/skills/emotional-design/SKILL.md from the pinned GitHub source. Keep the name, description, and instructions for emotional-design together as a standalone text skill.
- In a ChatGPT workspace with skills and uploads enabled, open Plugins, Skills, Create, and Upload from your computer. Choose a skill package format accepted by the file picker. You can also choose Create with editor and enter the original name, description, and instructions.
- After the scan completes, check that emotional-design appears in Installed. Type @ in a new chat, select the skill, and use the fictional example on this page to check the output.
Example task
A fictional course booking assistant misunderstands 'last week's class' twice. The user says they do not know which date to enter. Draft an acknowledgement, date choices, and help-entry copy.What to check
The reply clarifies with explicit dates or a date range, gives one next step, and avoids blaming the user. Any support entry remains a proposed product message.
Original SKILL.md on GitHub · Updated
Frequently asked question
Should an exclamation mark determine the user's emotional state?
Prioritize an explicit statement or an observed task failure. Ask neutrally what help is needed and allow for other explanations.