Codex QAIO Help Center Gap Ranking from Local Tickets
Compare repeat questions with existing help articles, then rank uncovered topics by frequency, freshness and available customer weights.
中文Install in Codex
Use a QAIO Support workspace with a local question inventory and help articles. External knowledge base or CRM work requires the relevant Composio integration.
- Review `store/agents/support/.agents/skills/find-my-docs-gaps/SKILL.md` and its requirements at the pinned GitHub commit.
- Create `.agents/skills/find-my-docs-gaps/` in your project and save the reviewed file as `.agents/skills/find-my-docs-gaps/SKILL.md`.
- Start Codex from that project's root, then type `$find-my-docs-gaps` and select the matching skill.
Example task
Select the first article to write from these fictional offline records.
{"uncovered":[{"topic":"export format","count":6,"id":"demo-6"},{"topic":"sort list","count":2,"id":"demo-2"}],"covered":["export history"],"crmConnected":false,"firstSeen":"recent"}What to check
With CRM absent, put `export format` first, report `occurrences=6` and cite `demo-6`.
Original SKILL.md on GitHub · Updated
Frequently asked question
How do I rank gaps when the CRM is disconnected?
Use equal ticket weight with available frequency and freshness evidence. Flag the missing customer weights.