Customer Journey Map Skill for ChatGPT
Turn interviews, surveys, or support notes into a journey map. Put user actions, touchpoints, friction, and evidence-backed opportunities side by side across the stages you choose.
中文Install in ChatGPT
The publisher targets Codex. The standalone instructions and text-only example can be tried in an eligible ChatGPT workspace with skills and uploads enabled. The installation path is documented. Workspace runtime verification is pending.
- Download pm-market-research/skills/customer-journey-map/SKILL.md from the pinned GitHub source on this page. Keep the filename and the name and description at the top, in a folder named customer-journey-map.
- In an eligible ChatGPT workspace with skill uploads enabled, open Plugins, then Skills, Create, and Upload from your computer. Use a skill package format accepted by your file picker.
- Check the scan and the Installed list. You can also choose Create with editor and keep the original name, description, and instructions. Select the installed skill with @ in a new chat and try the fictional example.
Example task
Use fictional notes: an illustrator hears about a template library from a colleague, signs up but cannot find an editable template, then follows the help page and saves a copy. Map discovery, signup, and first use only.What to check
The map has three stages, each with a touchpoint and an action grounded in the notes. The first saved copy marks first value. Unknown retention, sentiment, and impact remain open.
Original SKILL.md on GitHub · Updated
Frequently asked question
Does a journey map need to cover repeat purchases?
Choose stages based on the evidence and the research goal. For onboarding, discovery through first value can be enough, with retention reserved for a later study.