Customer Interview Script Skill for ChatGPT: Ask JTBD Questions About Past Behavior
Build a script around a customer's most recent real experience. Include a warm-up, neutral probes, wrap-up, and note-taking template for current workflows, alternatives, and switching decisions.
中文Install in ChatGPT
Use an eligible ChatGPT workspace with permission to create skills and, for uploads, upload permission. The installation path for this text-only adaptation was checked against OpenAI documentation. Workspace runtime verification is pending.
- Download pm-product-discovery/skills/interview-script/SKILL.md from the pinned GitHub source. Keep the name, description, and instructions for interview-script together as a standalone text skill.
- In a ChatGPT workspace with skills and uploads enabled, open Plugins, Skills, Create, and Upload from your computer. Choose a skill package format accepted by the file picker. You can also choose Create with editor and enter the original name, description, and instructions.
- After the scan completes, check that interview-script appears in Installed. Type @ in a new chat, select the skill, and use the fictional example on this page to check the output.
Example task
Plan a 20-minute interview for a fictional community-room booking tool. Learn how organizers handle a cancelled room. Ask for an opening, three past-behavior questions, one follow-up, and a note-taking template.What to check
The script should ask for a specific cancellation, how the organizer learned about it, and what they did next. The notes template should capture the sequence, alternatives, and quotable evidence.
Original SKILL.md on GitHub · Updated
Frequently asked question
Can I ask whether participants would use a new reminder feature?
Save that question for a prototype test. In discovery, ask what they did in the past, why they chose that approach, and which step took the most effort.